What is the chain of command onboard an aircraft?

Aug 2, 2020 | Cabin Crew

Disclosure: This post may contain affiliate links. If you purchase an item that I link to then I may make a small commission, at no extra cost to you.

(Last updated on: 12/10/2020)

You may have heard of the ‘chain of command’ onboard an aircraft. But what does this actually mean? It’s simply the hierarchy of members on board the flight. The pilot in command (Captain) will be at the top of this hierarchy, as they have ultimate responsibility during the flight. This is then usually followed by the First Officer(s) and senior Cabin Crew members. 

Some airline companies will follow this ‘chain of command’, which means as a member of Cabin Crew you will need to carry out orders based on those who have more authority than you. For example, you will need to follow the orders of a Senior Crew member, and you may also need to go to them for any help you need during the flight.

Other companies, such as easyJet, follow a ‘flat’ structure. In a company like this, your place in a hierarchy is less defined and you would be able to approach any member of staff. 

What is the chain of command onboard an aircraft?

So, why is this ‘chain of command’ important for Cabin Crew? As a member of Cabin Crew working for an airline who follows a chain of command, you would need to know who is above you so that you can go to them for help. You may also need to go them in a situation where further authority is required.

For example, when dealing with passenger conflicts it’s important that Cabin Crew follow the chain of command. First of all, you should try and deal with the issue yourself if it is possible to do so. However, if the issue continues to persist you would then need to report it to a Senior Crew Member, who would be above you in the chain of command. The Senior Crew member can then look at the situation, and if it is still unresolved it would then need to be reported to the captain, who is above them in the chain of command. 

It’s important to follow the chain of command, as Cabin Crew should firstly try and resolve the issue themselves first. If this is not possible then the Flight Manager can assert more authority and may have previous experience dealing with a similar problem. Ultimately, the Captain is in charge of the aircraft. So, if a problem is very serious with a passenger they can decide to remove them from the aircraft. 

Are you looking for a job as Cabin Crew? Don’t let the chance slip through your fingers… make sure you have the right resources to maximise your chances of getting the job- check out my new Online Diploma Becoming Cabin Crew now!

0 Comments

Trackbacks/Pingbacks

  1. 8 Reasons to Work as Cabin Crew - Becoming Cabin Crew - […] it will open for you for the future. There are promotion opportunities within Cabin Crew such as Senior Cabin…

Submit a Comment

Your email address will not be published. Required fields are marked *

ABOUT

Hi, am Dr Hayley Stainton

I’ve been travelling, studying and teaching travel and tourism since I was 16. Through Tourism Teacher I share my knowledge on the principles and practice of travel and tourism management from both an academic and practical perspective.

Follow Me

LATEST POSTS

9 fascinating Running of the Bulls facts

The Running of the Bulls festival is a unique and somewhat controversial festival that takes place each year in Pamplona, Spain. With its long history and worldwide fame, learning about this festival is simply fascinating! In this article I share with you my 9...

What is a motel? | Understanding tourism

What is a motel? Well, if you are from the USA then you probably know the answer to this question, because the USA has lots of motels! However, if you reside elsewhere in the world, you may not be so familiar with the concept. So, in this article I will tell you all...

The history of the hotel industry | Understanding tourism

The history of the hotel industry is a long one. Dating back to ancient times, hotels have played a key role in the growth of the tourism industry. But hoe has the hotel industry changed over the years? In this article I will provide you with a brief history of the...

Types of hotels | Understanding tourism

There are many different types of hotels around the world, which make up an important part of the tourism industry. The type of hotel that a person requires will depend on several different factors. If someone is travelling on business they will lhave different needs...

9 essential tips for getting your visa for China

Chances are, you probably need a visa to enter China. Whether you are planning to visit on a holiday, as part of a gap year, to work or to accompany family members who will be working, you will most likely need a visa for China.  I’ve travelled a lot. And I...

Top 10 dark tourism destinations (including WUHAN!)

The top dark tourism destinations in the world are macabre and sorrowful. Yet, this attract millions of tourists each year. What?! Hang on a minute, I thought holidays were supposed to be fun? Well, it turns out that as our needs and desires change as tourists, we are...

Do you want to become Cabin Crew?

Learn what it's like to work as Cabin Crew and how to pass the Cabin Crew assessment day with my online courses- I have a 100% success rate- meaning that every person who has taken the job got a job as Cabin Crew afterwards!