What is a Passenger Service Agent?
6th February, 2023
If you are researching different jobs in travel and tourism, you may come across the role of a passenger service agent. But what is a passenger service agent and what does this job involve? I explain all below…
What is a Passenger Service Agent?
A Passenger Service Agent works for the airline and works with passengers to ensure that the check in and boarding procedure runs smoothly.
Duties of a Passenger Service Agent
To begin, Passenger Service Agents are involved in checking passengers in when they arrive at the airport. Passenger Service Agents may do this either at a check-in gate or at the boarding gate. When doing so they will greet and board passengers onto the aircraft, checking their boarding passes and passports as they do so. They may also need to check passengers in on a computer and give them their boarding cards and baggage labels if needed.
When at the boarding gate they will process the passengers boarding and check that the correct number of passengers have boarded the aircraft before the flight departs.
Passenger Service Agents are also involved in assisting passengers through the airport. They are involved in meeting and greeting passengers from arriving flights, directing them to immigration and the baggage hall.
What is it like to work as a Passenger Service Agent?
Working as a Passenger Service Agent will allow you to gain important customer service skills with passengers and will help you to get used to working for an airline and around passengers. It also gives you experience working in an airport and understanding how an airline works, and what passengers you will likely encounter.
This job can be stressful at times when the airport is busy or when there are issues such as delayed flights or passengers with overweight luggage. But no two days are ever the same, which makes it an exciting job too!
What does a Passenger Service Agent do?
Now that you know what a Passenger Service Agent is and what they do, you will definitely need to know more about the aviation industry by reading these posts next:
- Cabin Crew FAQ- All of your Cabin Crew questions answered
- IATA airport codes explained
- 20 Cabin Crew skills and qualities you need to get the job
- 10 things you must master to pass the Cabin Crew assessment day
- Funny facts about Cabin Crew
