Passenger Codes: The Basics

Sep 5, 2020 | Cabin Crew

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(Last updated on: 13/12/2021)

When starting a new career as Cabin Crew you will be required to learn a lot of new information – part of this will be learning the different passenger codes. 

As discussed in my recent post ‘The basics of aviation terminology‘, Cabin Crew are required to learn the aviation terminology used in the industry. As Cabin Crew you will need to understand and use passenger codes when referring to the different passengers onboard the aircraft. This is especially important for passengers who may require additional assistance or support during the flight. You will also need to understand them during boarding and when reading the passenger list. This will allow you to know which passengers on board require further assistance. 

If you’re interested in finding out more about what is required of you when you become Cabin Crew, such as the new terminology and codes you’re required to learn, check out my Becoming Cabin Crew e-book!

Passenger codes – reduced mobility

WCHR – This code is used for a passenger who requires a wheelchair to move between the aircraft and terminal.

WCHS – This passenger code is used to describe a passenger who cannot use stairs. They can move around the cabin of the plane but will require a wheelchair to move between the aircraft and terminal. They will also require a wheelchair from arrivals and departure points on the city side of the terminal.

WCHC – Used to describe a passenger who is immobile. They will require a wheelchair or other means of movement and assistance at all time from arrival at the airport to seating on the aircraft. They may also require a special seat fitted to their needs.

Other passenger codes

Passenger codes are also required for other passengers who will require the assistance of Cabin Crew during the flight. These include:

BLND – This passenger code is used to describe a blind passenger.

DEAF – This is used for a passenger who is deaf or deaf without speech.

UNMIN – An unaccompanied minor. Cabin Crew are required to watch over minors who have no parent or guardian on board the aircraft.

INF – An infant. 

MAAS – Meet and Assist. This is used to describe passengers who require the help of Meet and Assist who help passengers with restricted mobility move to and from the aircraft.

MEDA – This is used to describe a passenger who has medical needs. For example, passengers who have a medical condition or allergy that Cabin Crew need to know for during the flight. E.g. if a passenger has a severe nut allergy then Cabin Crew can prevent passengers from buying nuts and make an announcement for passengers to not eat any during the flight.

NERV – A nervous flyer.

VIP – Very important person.

It is important for Cabin Crew to understand the different passenger codes so that they understand who is onboard the flight and what assistance they will need.

Are you looking for a job as Cabin Crew? Don’t let the chance slip through your fingers… make sure you have the right resources to maximise your chances of getting the job- check out my new Online Diploma Becoming Cabin Crew now

If you’ve needed to learn new aviation terminology, how did you find it? I’d love to hear from you, please leave your comments in the box below!

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Dr Hayley Stainton

Hi, am Dr Hayley Stainton

I’ve been travelling, studying and teaching travel and tourism since I was 16. Through Tourism Teacher I share my knowledge on the principles and practice of travel and tourism management from both an academic and practical perspective.

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