Online Diploma in Becoming Cabin Crew

The only online Cabin Crew course developed and taught by a qualified Teacher.

Is becoming Cabin Crew your dream job?

  • Do you want to TRAVEL THE WORLD and get PAID to do it?
  • Do you want to work in an industry known for its glitz and glamour?
  • Do you love working with people from different nationalities, ethnicities and cultures?

Then Cabin Crew might be the perfect job for you! And I can help to make your dream become reality with the Online Diploma in Becoming Cabin Crew…

Course content

This course is not designed only to help you get a job as Cabin Crew. It is much more than that!


I have developed the course in accordance with specifications developed by the three major UK exam bodies who offer Cabin Crew qualifications: BTEC, City and Guilds and NCFE. These exam bodies are highly regarded, developing professional and well-managed qualifications. Having previously taught on all three of these courses I have taken the best bits from each in order to form the Becoming Cabin Crew Online Diploma and to ensure that it is the best course on the market.


An equivalent course delivered at a college would take up to a year to complete and it would cost up to £3000. Because this course is delivered online there are fewer overheads, which means that I can pass these savings on to you, making the course excellent value for money. You can also work at your own speed- you can complete the course in as little as a few days or you can spread it over a few weeks or even months!


As a qualified and experienced teacher, I have developed the Online Becoming Cabin Crew Diploma to ensure maximum benefit to you- the student. The course includes:


  • 20 video presentations
  • Over 30 written and practical tasks
  • Access to the course materials 24/7
  • Ongoing tutor support
  • Completion certificate

The course is structured around six core units, as follows:

Unit 1: Working as Cabin Crew

An introduction to the roles and responsibilities and working practices of Cabin Crew covering aviation terminology, industry standards and pre and post flight duties.

10 hours

Unit 2: Airline safety and security

A comprehensive introduction to airline legislation, safety and security, aviation medicine and airport security procedures.

10 hours. 

Unit 3: . Aircraft emergency situations

A detailed overview of aircraft emergency situations, planned and unplanned emergencies, principles of survival and onboard emergency equipment

10 hours.

Unit 4: Dealing with passengers

Focussing on the importance of customer service, this unit addresses dealing with passenger problems and complaints, types of passengers and handling incidents and conflict situations.

10 hours. 

Unit 5: Cabin service selling techniques

This unit addresses the concept of selling skills by examining the principles in forming relationships, cabin service selling techniques and onboard products and services.

8 hours. 

Unit 6: Making passenger announcements

Develop the skills needed to deliver clear and concise passneger announcements.

5 hours. 

Dr Hayley Stainton


I am an experienced tourism academic and researcher specialising in tourism management and sustainability.

I have worked as Cabin Crew for a leading UK airline and taught Cabin Crew courses since 2010.


  • 100% course success rate
  • 98% of students have been offered an interview/assessment day
  • 100% satisfactory feedback
  • Students now employed for leading airlines such as Emirates, British Airways, Virgin Atlantic, Cathy Pacific and Air India.

Getting a job as Cabin Crew is tough

Success rates for Cabin Crew applicants are around 5% worldwide. That means, on average, that only one out of every twenty people who apply for a job as Cabin Crew are successful. I can help you to become that one person.

Becoming Cabin Crew is not about luck, nor is it about looking like a supermodel. In order to become Cabin Crew you need to have the following:

  • An exceptionally well-written CV/application form
  • Working knowledge of the airline and of the airline industry
  • A high level of assessment day preparation
  • Ability to perform under pressure
  • Ability to demonstrate your teamwork, customer service and selling skills
  • Strong interpersonal skills
  • High standards of grooming and personal presentation
  • Excellent interview skills
  • Confidence in yourself and your abilities

A common mistake that most people make is that they do not look past the assessment day. But the reality is that this is only the first hurdle. Most online Cabin Crew courses, blog posts and YouTube videos focus on only on how to pass the assessment day. Yes, this is important, but it is actually only one of four steps to securing your job as Cabin Crew. Here are the four steps:

1-   Application form/CV

2- Assessment day/interview

3- Training course

4- Probation period

Did you know that around 10% of people who successfully pass the assessment day do not graduate from their Cabin Crew training course?

Working as Cabin Crew entails far more than looking beautiful and serving tea and coffee. At 30,000ft there are no emergency services, so if needed you will be required to administer first aid, fight a fire or even deliver a baby!! Your training course is an intense period of practical and written training followed by strict exams. If you do not pass these, you will not be entitled to continue working with the airline. Airlines are also super strict with aspects such as lateness and grooming standards, so many prospective Cabin Crew will fail on these grounds too.

Once you have proven yourself in the classroom you will need to need to apply your skills in the real world. You will be closely monitored to check that you are adhering to company and Civil Aviation Authority procedures and regulations. Unfortunately, some Cabin Crew fall at this final hurdle.

Whilst all of this may sound daunting, you absolutely CAN DO IT! This course is designed to help you right from the beginning, covering all four of these steps to becoming Cabin Crew. All other online Cabin Crew courses available on the market focus only on stages one and two, leaving you high and dry at a time when you actually need them most. This leaves many Cabin Crew feeling nervous and apprehensive about what the next stages of their Cabin Crew journey will entail. This course is different in that I will ‘hold your hand’ throughout the entire process, providing you will the knowledge, skills and confidence to be successful at all four stages of the Cabin Crew recruitment journey and into the skies ahead!

The brutal truth why most Cabin Crew applicants fail

For most people who miss out on securing their dream job as Cabin Crew, the reason is that they did not do sufficient preparation prior to their application.

Here are some of the main reasons that most people fail:

  • They have insufficient knowledge of the airline that they wish to work for
  • They do not know what the job role entails (it is more than just looking pretty and serving tea and coffee!)
  • They do not have the confidence to demonstrate their skills and qualities
  • Their personal presentation and grooming is not up to the required standard
  • They do not demonstrate strong teamworking skills at their assessment day
  • They have no knowledge of sales techniques
  • They are not able to provide sufficient examples of their customer service experience
  • They have poor interpersonal or social skills
  • Their application form/CV is poorly written

 Are you confident in all of the above areas? Probably not. I can guarantee that your application will not be rejected for any of the above reasons upon completion of this course.

Why do a Cabin Crew course?

Did you know that many airlines will only let you apply for a job with them once every few months or even years? This means that it will take some people several years of applications and interviews to secure their dream job! This makes it even more important that you get it right first time. This course will help you to do that.

I can’t believe I am saying this, but you do not need a Cabin Crew qualification to secure a job as Cabin Crew. HOWEVER, you do need a good working knowledge of the industry, a strong understanding of the roles and responsibilities of Cabin Crew and excellent employability skills. These things I can guarantee you will have upon completion of the Becoming Cabin Crew Online Diploma.

Most online courses available are taught by ex-Cabin Crew. Whilst I have no doubt that these people have an excellent knowledge of the job role and of the airline or airlines that they worked for, that’s about all that they can bring to the table. This is the only online course available that is taught by a qualified teacher. That means that all of my teaching practices are underpinned by pedagogical methodologies, ensuring that they are designed to meet the needs of all types of learners and that you will have maximum benefit from the course. You won’t watch a video and forget what I told you an hour later. Through a range of practical tasks and activities and varied delivery styles you will retain the knowledge acquired from this course, therefore maximising your chances of having a successful career as Cabin Crew.

Because I am employed by day as a University Lecturer, I have regular contact with industry professionals. This ensures that my knowledge of the aviation industry is up to date, something that you will be unlikely to find with other online Cabin Crew courses. Furthermore, for the past 8 years I have been an employability skills champion, running workshops and formal classes with my students, helping them to secure employment in the tourism and aviation industries. I can help you to do this too.

Ready to get started?

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