What is the meaning of Cabin Crew? A Cabin Crew definition

May 17, 2020 | Cabin Crew

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(Last updated on: 28/10/2020)

The meaning of Cabin Crew can be confusing. There are several different things that Cabin Crew are called and some people don’t truly understand what it is that Cabin Crew do at work every day. In this post, I will do my best to explain to you what it means to be Cabin Crew!

What are Cabin Crew?

Cabin Crew are the face of the airline they work for. They are the Crew on a flight that work in the Cabin of a plane and interact with the passengers. While working Cabin Crew are required to ensure the flight runs smoothly and that the passengers have a safe and comfortable flight.

What is the definition of Cabin Crew?

Collins dictionary define Cabin Crew as ‘the Cabin Crew on an aircraft are the people whose job it is to look after the passengers’.

The English Oxford dictionary describes Cabin Crew as ‘the members of an aircraft crew who attend to passengers’.

Like the above, most dictionaries will define Cabin Crew as the crew on a plane who care for the passengers on the plane. While this is true, there is a lot that Cabin Crew have to do during a fight. I will discuss the role of Cabin Crew later on in this post!

Other names for Cabin Crew

Cabin Crew also have several alternative names, such as flight attendants and air hostesses. These names stem from the idea that Cabin Crew are there to ‘attend’ or to ‘host’ passengers on a flight. However, while Cabin Crew are there to ensure the comfort and safety of passengers, they do also have to do a lot more than just serving and looking after passengers. For instance, they also have to ensure the cabin is secure and safe for flight.

Some people also call Cabin Crew ‘trolley dollies’ which is offensive. It suggests that Cabin Crew are just made up girls pushing a trolley up and down a plane. This nickname shows that they don’t really understand what Cabin Crew do at work.

The role of Cabin Crew

Cabin Crew have many responsibilities and are effectively the face of the airline they work for! While on board a flight, Cabin Crew are responsible for maintaining safe operating procedures. They need to make sure that everything that’s done onboard the flight is done so safely, and they must deal with any potential emergency procedures in a safe and effective manner.

Cabin Crew also need to maintain a good standard of customer service. Cabin Crew are directly interacting with passengers for the duration of their flight. They are required to serve passengers food and drink and off-duty products. They must also deal with any passenger problems and make sure passengers feel comfortable during their flight. Take a look at my post ‘Why do I need customer service experience to become Cabin Crew?’ for more information.

You may also be interested in my post ‘20 essential Cabin Crew skills and qualities you will need to get a job’.

Where can I learn more about working as Cabin Crew?

Our online diploma in Becoming Cabin Crew is an extensive online course. It covers everything from the application process to what is involved when working as Cabin Crew. The course includes units such as: working as Cabin Crew, airline safety and security, aircraft emergency situations, dealing with passengers, cabin service selling techniques, and making passenger announcements.

As this post has explained, Cabin Crew are much more than just pretty faces who serve tea and coffee! They have lots of responsibilities which ensure the safe running of a flight and are required to look after the passengers on the flight.

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Hi, am Dr Hayley Stainton

I’ve been travelling, studying and teaching travel and tourism since I was 16. Through Tourism Teacher I share my knowledge on the principles and practice of travel and tourism management from both an academic and practical perspective.

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